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Solar Heroes Shipping Policy | Off Grid Solar System Specialists - Solar Heroes

Solar Heroes Shipping Policy

Australian sales only:

The Solarheroes.com.au website is for Australian customers only and all of our prices are listed in AU dollars.

Delivery times:

We understand that you want your new purchase as soon as possible and it is important that we get it to you as quickly as we can.

All orders are shipped via courier directly from our Australian based distributors warehouses to your door. Orders are processed and dispatched Monday to Friday. If you’ve placed your order over the weekend it will be processed on Monday.

If your order is in stock in our distributors warehouse, it will be shipped within five to seven business days from the date of your order. The amount of time that your order will take to reach you will depend on whether you are located in a metro or rural location, but orders should usually be with you within 10 working days.

If you need your product by a certain date then please get in touch before ordering to find out if that is possible.

If your order contains multiple products then individual products may be delivered on different days, depending on the warehouse that the products will be shipped from and the availability of freight carriers.

We endeavor to send you tracking details for your order but this is not always possible. If you have any questions at all regarding the status of the delivery of your order please contact us.

Delivery costs:

Delivery costs and timeframes vary depending on the product you order and the location you are shipping it to.

Costs are calculated at checkout and are dependant on the size and weight of the product that you have ordered and the location that it is being delivered to. If you would like to find out more about shipping costs before proceeding to check out please feel free to reach out to us.

Please note that as all orders are delivered by courier and require a signature, we cannot deliver to PO Boxes.

Order status:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and we are reaching out to our Australian distributors warehouses to confirm that the product is in stock and ready to ship.

Once your product has been dispatched from our distributors warehouse we will update our system to show that your order is on it’s way. We’ll email you to let you know the status of your order, and where possible we will provide you with the tracking details for the delivery.

You can check the status of your order at any time by visiting your order confirmation page which can be accessed by clicking on the ‘View Your Order’ button on your order confirmation email.

Other Terms & Conditions:

Products listed on the website are, to the best of our knowledge available for purchase. If for any reason we are unable to supply a product, we’ll contact you via email to inform you of the delay and arrange a refund or alternative product if available. If we reach out to you and do not receive any response from you within seven business days we will refund your payment.

Solar Heroes reserves the right to change information and the terms and conditions of sale at the Solar Heroes Online Store at any time.

We make every effort to ensure that the information on our site is accurate and up to date. If you find an error please contact us and we’ll make a correction as soon as possible.

We cannot accept responsibility for information or opinions from third-parties contained within this site or for the content of links from this site.

Product specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. If you have any questions about a product please contact us and we’ll be happy to help.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a case arises.

Solar Heroes reserves the right to change prices for products displayed at the Solar Heroes Online Store at any time.