25 years for panel efficiency
7 years for workmanship
10 years for the mounting kit
10 years for the inverter
10 years for batteries
At Solar Heroes, we provide excellent after-sales service, and if you encounter any issues with your system, please contact us, and our staff will assist you in resolving them promptly.
Discussion and Consultation: Our team will have a detailed discussion with you to understand your needs and preferences. We will provide expert advice and help you find the best solution for your requirements.
Property Inspection: We will organize an inspection of your property where the solar system will be installed. This allows us to assess the feasibility of the installation and make any necessary recommendations.
Quotation: Based on the consultation and inspection, we will provide you with a comprehensive quotation that includes all relevant installation costs and system details. This quotation will be sent to you for approval.
Deposit and Scheduling: Once you approve the quotation, you will be required to transfer the deposit to secure the equipment and schedule the installation. This deposit ensures the availability of the necessary components and resources for your installation.
Balance Payment: The remaining balance for the installation will need to be transferred 24 hours prior to the scheduled installation date. This ensures a smooth and timely completion of the installation process.
Government Inspection and Meter Changeover (if applicable): If your system is to be connected with the electricity grid, there will be an inspection conducted by an independent government assessor. We will handle the organization and coordination of this inspection. Additionally, if required, we will liaise with the electricity distributor regarding any changeover of the electrical meter.
Throughout the process, our team will be available to address any queries or concerns you may have. We strive to make the installation process seamless and efficient for our customers.
We recommend that owners of apartments or units who are interested in setting up a solar system reach out to the body corporate of their buildings to discuss the possibility. Alternatively, you can ask us to directly communicate with the members of the body corporate.
Considering solar panels are warranted to perform for 25 years, you can enjoy at least 21 years of free, clean energy from your solar system.
You can decrease the capacity of your inverter at any time without affecting your eligibility for the 44 cent tariff. However, you must adhere to the technical requirements specified by your electricity distributor when making any changes to your system. It’s important to ensure that your system remains compliant with the relevant Australian Standards.
It’s important not to install a larger inverter than the one approved by your distributor.