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Warranties | Solar Heroes

Warranties

 

    • Solar Heroes only use Blue Chip suppliers who have been in business longer than the warranty offered by the equipment supplier.
    • There are many companies offering 25+ year warranties even though they have not been in business for that long.
    • It is best practice to make sure that the company you choose to go with is using equipment from a Blue Chip supplier.

Our systems are installed by certified on grid and off grid installers and the equipment offered to our customers is from top quality manufacturers.

We do not offer generic sub-standard equipment as doing so would not fit within our business philosophy of offering top quality service and installations to our customers.

In the unlikely event that our systems begin to perform incorrectly, we will always be available to assist you and get the issue fixed as quickly as possible.

It is likely we can have replacement components sent out the same day as the call is made because all of the systems we install have live monitoring software built in.  This allows the supplier to login and correctly identify serial numbers and faults to help send the correct replacement quickly.

Solar Heroes only sell equipment from suppliers that have a proven track record of superior customer service levels in line with our own.  The areas we focus on are quick turnaround for delivery, easy warranty claims, same day replacement equipment dispatch and longevity in the industry.

At the time of ordering your new system, we will discuss each respective warranty associated with the brand of equipment chosen.

As a general rule, warranty duration for solar systems are broken down into a few main categories:

25 years for panel efficiency (30 Years with Hyundai panels)
7 years for workmanship
10 years for mounting kit
15 years for inverter
10 years for batteries

Our after-sales service is second to none so if you were to have any questions or concerns to do with your system, please contact us and one of our staff will assist you to get you back up and running as quickly as possible.

If you would like to know more about our warranties, please contact us.